Return Policy
We are a small business based in New South Wales, Australia, and take pride in providing quality products and service. While we generally do not accept returns for change of mind, we comply with all Australian Consumer Law obligations and ensure your rights are protected.
Returns & Refunds
Your Rights Under Australian Law Under the Australian Consumer Law, you are entitled to a replacement, repair or refund if a product is faulty, not as described, or doesn’t do what it’s supposed to do. This applies even if we don’t offer a general return policy.
Return Window
If you receive a faulty or incorrect item, please contact us within 14 days of receiving your order to initiate a return or refund request. Requests made after this period may not be accepted unless required by law.
Return Costs
If the product is deemed faulty or incorrect, return shipping costs will be covered by us. If you are returning an item for any other reason and we approve the return, you may be required to cover return shipping.
How to Request a Return
Please contact us at hello @ tanksandtailpipes.co with your order number, a description of the issue, and a photo if applicable. We’ll guide you through the next steps.
We are a small business based in New South Wales, Australia, and take pride in providing quality products and service. While we generally do not accept returns for change of mind, we comply with all Australian Consumer Law obligations and ensure your rights are protected.
Returns & Refunds
Your Rights Under Australian Law Under the Australian Consumer Law, you are entitled to a replacement, repair or refund if a product is faulty, not as described, or doesn’t do what it’s supposed to do. This applies even if we don’t offer a general return policy.
Return Window
If you receive a faulty or incorrect item, please contact us within 14 days of receiving your order to initiate a return or refund request. Requests made after this period may not be accepted unless required by law.
Return Costs
If the product is deemed faulty or incorrect, return shipping costs will be covered by us. If you are returning an item for any other reason and we approve the return, you may be required to cover return shipping.
How to Request a Return
Please contact us at hello @ tanksandtailpipes.co with your order number, a description of the issue, and a photo if applicable. We’ll guide you through the next steps.